I recently read two great articles I thought were worth mentioning. They really have nothing in common, I just found them very informative and also the second ones shows how customer service can break it or take it.
Do I have the right to refuse this search?
Which, coincidentally, out of around 14 trips I was ‘randomly selected’ for everyone. The reason I was explained that I was ‘randomly or really not so randomly) searched was
- I had made and cancelled some trips (I may not have gone home that weekend, or I may have rented a car and driven to a site not to far away instead)
- I was going one way.
- I was not travelling with anyone.
And, for each airline, they each had a different way of ‘flagging’ me on my ticket to do the search
The second link
now this explains how customer service can make it break it.
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